Growth Operations Lead & B2B Pipeline Specialist | Tech & GDS Operations

Growth & Technical Operations Specialist | B2B Pipeline Strategy • Operations Lead • GDS Specialist

OVERVIEW
Growth and Technical Operations Specialist with 10+ years of experience building B2B sales pipelines, customer engagement workflows, and complex travel logistics. Combines two years of university-level Electronics & Communications coursework with hands-on execution across SaaS, e-commerce, and service sectors.

WHAT I DELIVER
• B2B Revenue & Pipeline Strategy: Built outbound lead workflows that drove a 28% increase in discovery call bookings and accelerated warm lead engagement by 40%.
• Technical & GDS Operations: Managed high-precision business travel using Sabre, Amadeus, Apollo, Galileo, and Worldspan. Handled tier-2 software troubleshooting with a 98% First Contact Resolution (FCR) rate and 99.2% SLA compliance.
• Key Tech Stack: Salesforce, HubSpot, Zendesk, Kustomer, QuickBooks, DialPad, Avaya.

INFRASTRUCTURE & SHIFT AVAILABILITY
• Workstation: Primary fiber internet + mobile backup, UPS power setup, quiet dedicated studio.
• Shifts: Fully flexible for immediate deployment across US (EST/PST), Australian (AEST), or European schedules.