With over a decade of experience at JPMorgan Chase (Mortgage Banking) and a year at Wells Fargo (Wholesale Banking Data Governance), I bring expertise in customer service, quality management, and operational efficiency.
My Specializations:
• Customer Service & Email Support
• Quality & Risk Management
• Data Management & Governance
• Project & Leadership Management
• Process Improvement & Training
• KYC/CDD/AML Compliance
Experience & Portfolios:
• Inbound/Outbound Customer Service Calls • Amazon Product Keyword Search & eCommerce (Shopify, Media Market, etc.)
• GoHighLevel CRM & Automation
• Mergers & Acquisitions
• Document Review
• Mortgage & Wholesale Banking
Key Highlights:
• LEAN Six Sigma Yellow and Green Belt
• Account Migrations (US to Manila)
• Trained & Managed QA Teams
• Supported 500+ Operations Employees
Education:
• BSBA Major in Operations Management (Graduated 2017)
I am highly adaptable, eager to learn, and willing to take on work at all levels. Let’s connect and discuss how I can help grow your business! Send me a message today.
