Associate - Senior Associate |----------- Provided assistance to the global sales group to deliver quality service in a timely manner.
Created and maintained effective relationships with stakeholders to ensure repeat business.
Resolved customer complaints quickly by demonstrating empathy and offering solutions.
Collaborated and coordinated with team regarding workload allocation, priorities and process
issues/clarifications.
Process Expert |----------- Facilitated cross-functional tea-----------etings focused on improving customer experience.
Created productivity and timeliness reports and identified areas of improvement.
Onboarded new members to learn the ins and outs of the process.
Collaborated and coordinated with teams across multiple sites focused on process issues while
ensuring the quality and timeliness of the process.
Provided technical expertise in troubleshooting and resolving complex issues related to the process.
