With over 20 years in administrative support and the BPO industry, I have honed a diverse skill set in operations management, quality assurance, and customer service. My career began as an Executive Assistant in a school setting, where I managed daily operations for four years.
In the BPO sector, I advanced from front liner to QA Analyst and eventually became a Supervisor overseeing team performance and process optimization over an 18-year tenure.
Since 2023, I have transitioned into roles as a Freelance Virtual Executive Assistant. In this capacity, I assist insurance agents by monitoring their sales metrics, engaging clients prior to renewals, and enhancing client retention strategies. Proficient in Salesforce, EZLynx, and various insurance software tools, I deliver tailored administrative solutions that drive results. Additionally, my ability to adapt quickly to any software program with proper training ensures seamless integration into new systems.
I excel at multitasking and effective communication while consistently delivering high-quality outcomes under pressure.
