Results-driven Quality Assurance Analyst with a strong background in customer service and expertise in ensuring high-quality standards. Experienced in financial, retail, and telco accounts, as well as specialized in cancellations and claims with Airbnb. Skilled in attention to detail, analytical thinking, and knowledge of quality assurance processes. Committed to delivering exceptional customer experiences and driving continuous improvement.
Experience:
- Quality Assurance Analyst, Airbnb (11 months)
- Cancellations and Claims Specialist, Airbnb (1 year)
- Customer Service Specialist, Financial Account (1.5 years)
- Customer Service Specialist, Retail Account (1 year)
- Customer Service Specialist, Telco Account (6 months)
