Hello! I’m Marry Grace, a Customer Service Specialist with 3+ years of experience supporting international clients in the BPO industry. I help businesses deliver excellent customer experiences by handling inquiries, resolving issues quickly, and ensuring every customer feels valued.
I specialize in Shopify Customer Support, assisting e-commerce store owners with managing customer concerns so they can focus on growing their business.
Here are some of the ways I can support your Shopify store:
• Respond to customer inquiries via email and chat
• Handle order tracking and delivery updates
• Process refunds, returns, and cancellations
• Assist customers with product questions and order issues
• Manage support tickets using helpdesk tools such as Gorgias and Zendesk.
• Provide professional and friendly customer communication
With my background in international customer support, I am experienced in handling different types of customers — including difficult situations — while maintaining a calm and professional tone.
Tools and platforms I am currently learning and familiarizing myself with include Shopify, Zendesk, Gorgias, Freshdesk, and HubSpot Service Hub.
I am reliable, detail-oriented, and committed to helping businesses maintain excellent customer satisfaction.
If you're looking for a dependable Shopify Customer Service VA who can take care of your customers and protect your brand reputation, I would love to work with you.
