•Ability to create and respond to professional emails
•Ability to profile customer's needs Ability to work independently and/or with colleagues
•Acknowledging and resolving customer complaints Basic knowledge of MS Office
(Word, Excel, Powerpoint) Basic knowledge of Google Calendar, Google Document, Google Drive, Google Mail, Google Sheets, Zendesk eto.
•Communicating and coordinating with colleagues as necessary Had experience appointment settling
•Knowledgeable with how Zoom operates for effective online meetings
•Maintains a positive, empathetic, and professional attitude toward customers always Process applications and requests
•Perform troubleshooting on mobile. devices and service issue
•Responding promptly to customer Inquiries
•Taking inbound and outbound calls.
to support customers.
