As the Application Support Team Lead at SOCi, I oversee a team of specialists who provide effective and timely solutions to our customers' technical issues and inquiries. I have more than 10 years of experience in the BPO industry, where I have developed and honed my skills in operations management, data analysis, and customer service.
My mission is to advance in the technical support and call center industry, while working for a company that values its employees and customers. I am passionate about delivering exceptional customer service and empowering my team to do the same. I am also committed to continuous learning and improvement, and I seek to leverage my analytical and problem-solving skills to optimize our processes and performance. I enjoy working at SOCi, a leading platform for social media and reputation management, where I can contribute to its growth and success.
