I am a Customer Service Representative with over two years of experience in the industry and a year of experience as an Account/Project Coordinator. I excel at multitasking, and my years of experience in customer-facing roles have honed my communication, time management, and organizational skills. The constant changes in processes have also trained me to adapt and learn easily.
Tools I have used include:
- MS Word / Excel / Powerpoint
- Smartsheet
- Oracle Fusion
- Clarify
- Opus
- Salesforce
- ServiceNow
- Zendesk
- Confluence
- CXOne Softphone
- Genesys
- Google Workspace
- MS Teams / Outlook
- Slack
Language Level:
CEFR: C1 Level
If all of these qualifications are what you are looking for, look no further! I can handle calls, chat, SMS, and/or e-mails. I always ensure customer satisfaction while simultaneously upholding the company’s interest.
If you’re interested, please leave a message.
