Dedicated and results-driven customer service specialist with over 12 years of experience in providing exceptional support to diverse clientele. Proficient in handling inquiries, resolving issues, and ensuring customer satisfaction. Adept at multitasking, problem-solving, and maintaining a positive rapport with customers. Seeking an opportunity to contribute my expertise to a dynamic team.
Skills:
Proven Customer Support Experience:
Successfully assisted customers across various industries, demonstrating adaptability and empathy.
Consistently exceeded performance targets, achieving high customer satisfaction ratings.
Effective Communication:
Strong phone contact handling skills.
Active listening and clear verbal communication.
Technical Proficiency:
Familiar with CRM systems and practices.
Proficient in using tools for tracking customer interactions.
Problem-Solving:
Track record of over-achieving quotas.
Analytical mindset to identify root causes and implement effective solutions.
Employment Background:
Protégé Print Works (Layout Design Artist)
Collaborated with the design team to create visually appealing layouts.
Ensured consistency in branding and design elements.
Duration: 2009 – 2010
Proftagency Web Development (Head Designer)
Led web design and programming projects.
Translated client requirements into functional websites.
Duration: June 2010 – Sep. 2010 (Project-based)
Teleperformance Philippines (Customer Service Representative)
Provided exceptional customer service for AT&T account holders.
Resolved technical inquiries promptly.
Duration: Dec. 2010 – Oct. 2014
Alorica West Philippines (Customer Service Representative)
Assisted Citi Bank customers with account-related issues.
Ensured customer satisfaction through effective communication.
Duration: Oct. 2014 – December 2016
VXI (Subject Matter Expert / Team Lead POC)
Led a team of technical support professionals.
Mentored tea-----------mbers and ensured high-quality service delivery.
Duration: January 16, 2017 - February 6, 2019
iQor Philippines (Technical Support Representative / Mentor)
Provided technical support and training to new hires.
Located at 4th Floor SM Annex Building, Gov. Dr. Sampaloc 1, Dasmarinas, Cavite 4114.
Duration: May 14, 2019 to [Present/End Date]
Why Hire Me?
Proven Track Record: I consistently deliver exceptional service and exceed expectations.
Adaptability: I thrive in dynamic environments and handle diverse customer needs.
Team Player: I collaborate effectively with colleagues to achieve shared goals.
