I'm a graduate of Bachelor of Science in Information Technology. I have already worked as a Desktop Support Engineer for 2 years in a non-BPO company, handling hardware and software troubleshooting. In addition to that, I have a certain amount of experience in the healthcare industry, working with claims and provider inquiries for 3 years. Lastly, I have been a Service Desk Analyst for 3 years, handling incoming customer calls related to IT concerns and documenting them using a unique ticketing system. I have 6 years of experience in the BPO industry. I'm a dedicated person who always makes sure that the task given will be delivered with excellence and commitment. When it comes to processes, count me in because I assure you, I will do my best to resolve and complete any task. If there are new opportunities awaiting, I'm willing to learn, adapt, make progress, and help the team.
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