With a solid background in fraud prevention and customer service, I bring a wealth of experience and expertise to the table. At JP Morgan Chase & Co., I served as a Fraud Specialist for Verifications and Outbound Verifications, adeptly communicating with customers to validate identities and prevent potential losses. My ability to multitask, analyze data, and provide prompt resolutions has been instrumental in enhancing customer experiences.Additionally, my tenure as a Rewards and Recognition Lead showcases my leadership skills and dedication to fostering a positive work environment. Through organizing various programs and events, I demonstrated a commitment to employee engagement and
morale.As a Development Center Coach for Fraud Prevention, I contributed to the professional growth of new hires by providing mentorship and training. My role in evaluating performance and facilitating tea
-----------etings underscored my commitment to excellence and
----------- addition to my corporate experience, I also served as an Internet Facilitator at Systems Technology Institute (STI College), where I imparted knowledge of Microsoft Office applications and internet usage to students. This experience underscores my commitment to education and my ability to adapt my skills to different environments.Throughout my career, I've consistently prioritized customer satisfaction and compliance with company protocols. With a Bachelor's degree in Business Administration and Marketing, complemented by a Certificate in Computer Programming, I am well-equipped to excel in roles that require attention to detail, analytical thinking, and effective communication.
