I am an experienced IT professional with a Bachelor's degree in Industrial Technology, majoring in Computer Technology. With a strong technical knowledge base and expertise in troubleshooting and repairing computer hardware and software, I have a comprehensive understanding of operating systems such as Windows XP, Windows 7, and Windows 10.
In terms of work experience, I have held various roles that have contributed to my growth and expertise. As an IT Support Analyst at Accenture Philippines from January 2021 until October 2023, I provided technical support and assistance to clients.
Previously, as a Manager/OIC at PADOK Holdings Inc., a real estate company, from November 2018 to April 2020, I managed operations and coordinated activities within the organization.
I also have experience in customer service, having worked as a Senior Customer Service Specialist at Convergys Philippines Service Corp. from January 2011 to January 2018. In this role, I provided excellent customer support and handled various customer inquiries and concerns.
During my career, I have also worked as a Junior Service Engineer at Axis Global Technologies, Inc. from November 2008 to October 2010, where I gained hands-on experience in providing technical support and resolving hardware and software issues. Additionally, I worked as a Computer Technician at Netopia Internet Café from May 2006 to July 2008, where I provided technical assistance to customers and ensured smooth operations of computer systems. Prior to that, I worked as a Sales Account Executive at SP Technology, Inc. from November 2005 to April 2006, where I developed my sales and client relationship management skills.
Overall, my education and extensive work experience have equipped me with a strong foundation in IT support, troubleshooting, and customer service. I am dedicated, adaptable, and always eager to expand my knowledge and skills in the rapidly evolving field of technology.
