Hello! I’m ----------- M. -----------, a results-driven Virtual Assistant with over 10 years of extensive experience in the BPO industry and a strong background in executive administrative support, sales closing, appointment setting, and customer service.
I specialize in providing end-to-end virtual assistance to business owners, CEOs, and entrepreneurs—helping streamline their day-to-day operations so they can focus on growth. My services range from email management, data entry, calendar management, and client follow-ups, to lead generation, sales pitching, and social media management across platforms such as TikTok, Instagram, Facebook, Yelp, Pinterest, and Houzz.
? What I Offer:
Administrative Support: Email & calendar management, data organization, research, client scheduling, task tracking.
Sales & Lead Management: B2B & B2C calling (US, UK, AUS, CAN, NZ), appointment setting, closing deals, CRM updates.
Social Media Assistance: Content scheduling, community engagement, account monitoring (TikTok, IG, Pinterest, FB, Yelp).
Customer Service: Inbound/outbound support, dispute resolution, bank transactions, fraud analysis (Citibank-trained).
Property & Asset Management: Experience with real estate follow-ups, tenant communications, and CEO-level task handling.
???? Tools & Skills:
Google Workspace & Microsoft Office
CRM tools
Excellent verbal & written communication
Time management & problem-solving
Team collaboration & initiative
Fast learner with minimal supervision
???? Career Highlights:
Supported CEOs and executives at MyOutDesk, Ironclad Asset Management, and EarthHub Estate Corp.
Successfully closed international sales for ZPARQ (educational trading packages)
Booked high-value appointments for top US insurance agents at Gladiator Solutions LLC
Fraud and wire transfer specialist at Citibank’s Electronic Fraud Unit
Customer Service Representative at SITEL and Concentrix (Convergys) handling sensitive client data and payments
???? Location:
Baguio City, Philippines
Time zone: GMT+8 (Available for flexible or graveyard shifts)
???? Languages:
English – Fluent
Filipino – Native
???? Education:
Doctor of Veterinary Medicine, Benguet State University (2010–2016) – 240 academic and co-curricular credits
Let’s work together! I am confident that my diverse experience and passion for supporting businesses will make me a valuable asset to your team. I'm ready to start right away and deliver results with professionalism and heart.
Verified
