With over 9 years of experience in the BPO (Financial) industry, I have served as a skilled Customer Support Representative. My expertise includes training in Credit Card Fraud (Commercial and Business Banking), Debit Card, and Claims Fraud. Demonstrating diligence, intelligence, and a strong work ethic, I am committed to delivering high-quality results with a results-driven attitude. If you seek efficiency and excellence, I am your ideal Customer Support Representative.
In addition to my extensive background in the BPO (Financial) sector, I also bring valuable experience from the retail industry, where I've provided support through chat, email, and phone calls. This diverse experience equips me with a well-rounded skill set to address customer needs effectively across various communication channels.
I possess a quick learning ability and adapt easily to diverse management styles and workflows. Additionally, I actively engage in research activities such as booking travels, hotels, and ticket reservations. My commitment to delivering top-quality service and performance is supported by my experience and proven skills in the following tools:
— Consolidated Claims System(CMM)
— Shopify
— Gorgias
— Eserve
—CMM
—C3
—Forward Intelligence(FWI)
— Customer Assist(CA)
— Word Processing, and other Office Applications
— Microsoft Excel and Google Sheets
— Scheduling Meetings using Google Calendar, Zoom, Skype, and other communication tools
— Creating presentations using PowerPoint, Basic Graphic Design using Photoshop
I am actively seeking opportunities to support the success of small business owners, entrepreneurs, or freelancers. Ready to commence immediately, I am enthusiastic about the prospect of collaborating with you!
