With a dedicated and results-driven 8-year tenure in the Business Process Outsourcing (BPO)
industry, I have amassed a wealth of expertise across various roles, including customer service,
technical support, risk management, and account specialist responsibilities. My proven track record
includes the successful implementation of strategies to mitigate fraud risks for financial
institutions, coupled with a comprehensive understanding of quality audit processes. Throughout
my career, I consistently excelled in delivering exceptional customer service, resolving complex
technical issues, and implementing risk management protocols to combat fraudulent activities.
Having navigated diverse roles within the BPO sector, I have developed a multifaceted skill set,
enabling me to adapt seamlessly to dynamic and challenging environments. As an Assistant Lead, I
showcased leadership qualities, contributing to team success through effective communication,
mentorship, and a commitment to maintaining high service delivery standards. My analytical skills
have been honed through navigating the intricacies of the BPO landscape, empowering me to
identify areas for improvement and implement solutions that enhance operational efficiency.
Committed to continuous growth, I bring a strong work ethic, a keen eye for detail, and a proactive
problem-solving approach, poised to make a significant impact in any challenging and dynamic
work environment
