I am an E-commerce Operations Manager and Dropshipping Specialist with hands-on experience managing end-to-end operations for online businesses. I help store owners streamline fulfillment, coordinate with suppliers, and maintain excellent customer support, ensuring their operations run smoothly and efficiently.
My expertise covers the full order lifecycle, including product uploads, order fulfillment, supplier communication, shipment tracking, returns, refunds, re-shipments, and PayPal transaction management. I have extensive experience with Shopify-based stores and customer support platforms such as Zendesk, ensuring accurate order processing and timely issue resolution.
In addition to operations and support, I have intermediate-level Shopify store creation skills, including building stores from scratch, theme setup and customization, product and collection organization, app installation, and backend management. My operations background allows me to create stores that are visually appealing and structured for smooth fulfillment and customer support.
Since 2019, I have also worked as a Social Media Manager, managing multiple brand accounts on X, Instagram, and Facebook. I create content calendars, schedule posts, write captions, implement hashtag strategies, engage with audiences, and monitor performance metrics. My social media experience complements my e-commerce expertise, helping brands grow both operationally and digitally while maintaining a consistent and professional online presence.
I am detail-oriented, process-driven, and reliable, with a strong focus on reducing errors, improving workflows, and maintaining high customer satisfaction. I work well with growing e-commerce brands that need operational support, Shopify expertise, customer service, and social media management beyond basic virtual assistance.
