I’m a results-driven E-commerce Customer Support Specialist with over 4 years of experience handling high-volume email, chat, and phone support in both dropshipping and BPO environments. I specialize in managing order issues, tracking, refunds, returns, and customer retention while maintaining a professional and brand-aligned tone.
I have hands-on experience using Shopify, Gorgias, and Salesforce, along with tools like ClickUp, Trello, Slack, Google Workspace, and Aircall. I’m highly organized, detail-oriented, and comfortable working in fast-paced environments where meeting SLA and CSAT targets is a priority.
I’m known for clear communication, problem-solving, and delivering excellent customer experiences. I’m looking for a long-term role where I can support your business, improve customer satisfaction, and grow with your team.
