I graduated Bachelor of Science in Business Administration Major in General Business Management.
- 5 years and 8 months total experience in BPO
a.) 1 year 8 months as a Production Associate and SME
a.) 1 year 10 months as a Quality Analyst
b.) 2 years and 2 months as a Supervisor
- I am Goal-Oriented and motivated individual. Can easily be trained and can work independently.
- Advanced excel skills. I used excel daily before as a supervisor to check accuracy and analyze data.
- Good in communication skills. I used to monitor and assist new hires, mentor the performance of the associates and team leaders and coach them.
- Focus on maximizing Customer Experience while optimizing costs.
- With exceptional multitasking abilities. I can juggle multiple tasks simultaneously without compromising quality or accuracy.
- I performed data analysis to support decision-making processes, providing valuable insights and recommendations to clients.
- Social Media Marketing ll Certified
