I am a Customer Service and Virtual Assistant professional with experience in healthcare, logistics, and retail accounts, with a strong background in client communication, order management, and administrative support. I am skilled in handling customer concerns, coordinating operations, and ensuring smooth service delivery across multiple channels including phone, email, and CRM systems. I previously worked as a Virtual Assistant – Service Coordinator in a healthcare account where I managed Durable Medical Equipment (DME) orders, client communication, billing concerns, and insurance-related discussions. I handled ABN (Advance Beneficiary Notices) and waivers, explained coverage details to clients, and ensured HIPAA compliance in handling sensitive patient and insurance information. I was also responsible for payment coordination, data entry, scheduling, email follow-ups, and maintaining accurate records of all client interactions.
Prior to this, I worked as a Customer Service Representative and Subject Matter Expert in a logistics account (UPS-GBS), where I handled inbound and outbound calls, package investigations, claims, and escalation cases. I assisted customers with lost package concerns, verified shipment details, and ensured timely resolution of issues while maintaining service quality standards.
I also gained experience in a retail customer service account supporting -----------, where I assisted customers with product selection, order placement, delivery tracking, upselling, and email communication. I ensured accurate order processing and provided personalized customer support to enhance satisfaction.
I am highly organized, adaptable, and detail-oriented, with strong communication skills and the ability to manage multiple tasks in fast-paced environments. I am eager to continue growing in a Virtual Assistant or Customer Support role where I can contribute efficiency, reliability, and excellent client service.
