With over 3 years of experience in telecommunications, healthcare, and client
management, I excel in customer support, troubleshooting, and sales in fast-paced
environments. My background includes managing billing inquiries, upselling
services, and assisting with health insurance matters like eligibility verification and
payment processing. In telecommunications, I addressed customer concerns,
clarified billing issues, and promoted mobile and internet plans, consistently
achieving high customer satisfaction and retention. In healthcare, I worked as a
Health Care Virtual Assistant, handling referrals, verifying insurance, scheduling
appointments, and managing patient records in the Practice Fusion EHR system.
Additionally, I served as a Lead Generation Specialist, conducting cold calls,
updating client information in Salesforce, and scheduling appointments, which
significantly boosted quality prospects for the company. My diverse skills enable me
to adapt and contribute effectively across various industries while maintaining a
customer-focused approach
