In the past 12 years, I've gained diverse experience in the financial and customer service sectors. I began as an Account Specialist in Collections at Convergys Philippines from November 2012 to December 2013, where I honed my skills in managing accounts and handling collections processes. Following this, I transitioned to a leadership role as a Team Lead at Anderson Group from January 2014 to June 2017, where I effectively supervised and motivated tea-----------mbers to achieve targets. Subsequently, I joined Wells Fargo Philippines as an Online Customer Service representative from October 2017 to September 2019, enhancing my communication and problem-solving abilities in a digital customer service environment. Progressing within Wells Fargo, I then served as a Collection Specialist from September 2019 to October 2023, where I excelled in negotiating and resolving overdue accounts while maintaining customer relationships. Over the years, I have demonstrated adaptability, leadership, and a commitment to excellence, contributing to the success of each organization I've been a part of.
