• Verified and Processed high-volume domestic and international remittances in compliance
with banking and AML regulations.
• Performed data entry and digital filing for client onboarding and account setup, manually
transcribing paper forms into the internal system.
• Led financial literacy events: managed end-to-end logistics, created presentation slides,
promotional flyers, and handouts, and served as main speaker/presenter.
• Liaised with clients, head office, and Japanese partner banks to resolve urgent transaction
issues.
• Maintained accurate daily records and prepared reports for audits and internal controls.
• Handled KYC documentation in English and Japanese, ensuring regulatory compliance
and service quality.
• Served Japanese and Filipino clients with multilingual, culturally sensitive support.
• Proposed workflow improvements that reduced processing time and improved efficiency.
• Completed probation in 3 months due to strong adaptability and performance.
