Results-driven Intake Specialist and Team Leader with over 6 years of experience in legal support, customer service, and operations. Currently supporting attorneys at The Turner Law Firm, managing client intake, lead qualification, calendar coordination, and case documentation with accuracy and confidentiality.Proven leadership experience handling high-volume email, chat, and phone support for brands like National Football League and T-Mobile, ensuring KPI achievement, quality assurance, and team performance improvement.Highly skilled in CRM systems (Clio, Zendesk), Microsoft Office, Google Workspace, and communication platforms. Detail-oriented, organized, and committed to delivering professional, client-focused support with efficiency and empathy.
