Experienced and results-driven Customer Service Professional with 6 years of success in BPO and SaaS
support environments. Skilled in delivering multi-channel support, resolving customer issues
efficiently, and improving user satisfaction and loyalty. Strong background in team leadership, SOP
documentation, and the use of platforms like Intercom, Gorgias, and Salesforce. Recognized for
excellent leadership, problem-solving, and a proactive approach to service excellence
