I've been in a BPO industry for about 3 years and 4 months. I handled Customer Support for calls in a Healthcare account and handling chat support for a Financial Technology account.
In my 1 year and 6 months Customer support for a Healthcare account, my role is communicating with healthcare professionals (doctors, providers and nurses), regarding healthcare concern and procedures available with their patient's healthcare insurance it includes providing eligibility and benefit information. In the Financial Technology account, I'm a chat support agent experienced handling for a FinCrime department and Retail Support.
Being a Customer support is a very challenging yet fulfilling experience, keen to details, patience, and dedication as communicating and providing customers the correct information is the main role. I am always eager to learn new experience and willing to be trained while fulfilling my job.
