Emergency Handling:
• Managed helpline and emergency chats, providing support to individuals in distress, including those
with su----------- and self-harm ideations.
• Monitored high-risk clients via various channels, and communicated updates to client companies.
Webinars:
• Conducted monthly webinars covering mental health topics, aimed at providing education and support
to clients, particularly those in large multinational call centers.
Counseling:
• Conducted 1-on-1 online counseling sessions for mild cases under the supervision of a psychologist,
focusing on self-improvement and goal-setting.
• Developed wellness plans tailored to individual client needs, offering practical strategies for achieving
goals.
• Conducted wellness sessions for clients who did not attend scheduled therapy sessions, addressing
any issues with psychologists or schedules.
Team Collaboration:
• Worked collaboratively with a multidisciplinary team including psychologists, psychometricians,
psychiatrists, social workers, and nutritionist-dieticians to provide comprehensive support to clients.
Training and Mentorship:
• Assisted in training and mentoring new tea-----------mbers with similar job functions, sharing expertise
and providing guidance to ensure smooth onboarding and job performance.
Statistical Reporting Project:
• Created and maintained statistical monthly reports for clients, showcasing data on sign-ups per
company, sign-ups per department, no-shows, attending clients, and end-of-care clients.
• Streamlined reporting process by developing a macro program in Google Sheets, automating data
tallying and chart creation for efficient report generation.
Admin Tasks:
• Utilized Airtable, Zendesk, and Google Suite to assist clients and psychologists in scheduling
appointments.
• Managed client inquiries and issues through Zendesk, ensuring prompt and effective resolution
