Hi! I'm Carl, a Philippines-based Customer Support Specialist with nearly 4 years of professional BPO experience, including more than 2 years in customer service and over a year in content moderation.
Throughout my BPO career, I've developed strong skills in customer communication, problem-solving, issue resolution, documentation, and handling high-volume customer interactions. I have experience assisting U.S. customers through phone, email, and other support channels while maintaining professionalism and providing accurate solutions.
I've supported customers in different industries, including healthcare and travel, handling inquiries, resolving concerns, following established processes, and coordinating solutions for customers. My experience also includes working with unresolved concerns that required follow-ups through outbound calls and email.
Customer Support Services
• Voice / Phone Customer Support
• Email Support
• Chat & Non-Voice Support
• Customer Inquiry & Issue Resolution
• Order & Account Assistance
• Complaint Handling & Escalation
• Follow-ups & Case Management
• Data Entry & Documentation
• Customer Retention & Professional Communication
• Administrative Support
Additional Skills
• Shopify Product Listing & Store Management
• E-commerce Customer Support
• Order Tracking Assistance
• Google Sheets & Microsoft Excel
• Data Entry
• Basic Freight & Logistics / Dispatch Training
• Load Board & Freight Dispatch Fundamentals
Why Work With Me?
I'm dependable, detail-oriented, and comfortable working in fast-paced environments where accuracy, communication, and professionalism are important. My BPO background has trained me to handle different types of customers, learn new processes quickly, manage multiple tasks, and remain professional when dealing with challenging situations.
I'm comfortable working with U.S. clients and U.S. time zones and am looking for a long-term remote opportunity where I can use my customer service experience while continuing to develop my skills as a Virtual Assistant.
I'm open to Customer Service, Customer Support, Customer Experience, E-commerce Support, and Virtual Assistant opportunities.
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