Hi! I’m Micaela Gomez, but you can call me Ella. I’m a Virtual Assistant based in the Philippines with 3+ years of experience in customer service, along with hands-on experience in administrative support and social media management.
My background in customer service has strengthened my communication, problem-solving, organization, and attention-to-detail skills. I’ve handled high-volume customer concerns through chat and email, managed customer records, tracked issues, and maintained organized communication using tools such as Genesys Cloud CX and HubSpot.
I also have experience as a Social Media Manager, where I managed social media accounts, created content, organized content calendars, and consistently met deadlines while working independently. I’ve also completed an SEO bootcamp, giving me additional knowledge in content and basic website optimization.
My administrative experience includes scheduling, email management, data entry, file organization, and day-to-day office support. I’m also comfortable working with tools such as Google Workspace, Canva, Slack, Zoom, Trello, Notion, and other digital platforms.
I’m organized, reliable, adaptable, and eager to learn. I may be growing my career as a Virtual Assistant, but I bring years of experience working with customers, handling multiple tasks, meeting deadlines, and providing dependable support.
I’m currently open to remote opportunities where I can support business owners and teams with customer service, administrative tasks, social media management, and general virtual assistance.
I’d love to connect and explore how I can help your business run more efficiently.
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