Experienced Guest Experience Specialist with a strong background in short-term rental and property management operations. I have supported Airbnb, VRBO, and direct booking properties by handling guest communications, reservation management, escalations, review disputes, chargebacks, and coordination with housekeeping and maintenance teams.
Skilled in using Guesty, SuiteOp, Breezeway, Airtable, Slack, HostAI, Notion, Brivo, and Google Workspace. Known for being professional, detail-oriented, organized, and responsive in fast-paced remote environments.
I am experienced in delivering excellent guest support before, during, and after each stay while helping improve operations and maintain high guest satisfaction. I also have experience creating SOPs, supporting new tea-----------mbers, and improving workflows for better team efficiency.
I am seeking remote opportunities in Guest Experience, Property Management, or Short-Term Rental Operations where I can contribute reliable and high-quality support.
