As a customer service presentative for a US healthcare account I learned how to properly converse with customers and resolve their concerns in a timely manner without the need to transfer them to other departments as long as their concern is within the scope of my department. I am fluent in English which made conversations easier. Ensuring customer satisfaction in every call is part of my job, which is why I boast a high customer satisfaction rate with every call that comes in. I can type 90 words per minute, and multitask, giving me the edge to properly document every call before the next call comes in.
