I am responsible for various administrative tasks related to client accounts while working as a back office support. My job includes managing client databases, updating account information, processing contracts related to renewals and activations, Canadian tax exemptions and ensuring that client records are accurate and up to date.
My primary responsibility would include addressing any issues or concerns that clients may have with their accounts. This could involve troubleshooting problems like a missing discount, rateplan feature correction, rateplan changes, device balances adjustment, investigating discrepancies on bills, and finding solutions to resolve client issues promptly and effectively.
We track this by keeping detailed records of client interactions, issues resolved, and any other relevant information which is very important. This documentation helps in tracking trends, identifying recurring issues, and improving overall service quality. Additionally, our team is responsible for generating reports on client-related metrics and performance indicators.
I collaborate closely with other tea-----------mbers and departments within TELUS International, such as customer service, technical support, escalation department and account management teams. Effective communication and teamwork are essential for ensuring that client issues are addressed efficiently and effectively.
Overall, as a Client Administration and Resolution Team Specialist at TELUS International Philippines, your role involves a combination of administrative duties and client-facing responsibilities focused on providing excellent customer service, resolving client issues, and maintaining positive relationships with clients.
