Remote Customer Service VA | Business Operations Assistant
Executive Assistant | Personal Executive Assistant | Admin & Business Assistant
Hello there, I'm ----------- Genesa from the Philippines. I’m a Business Virtual Assistant with 10+ years of experience helping businesses run smoothly by providing support in administration, customer service, bookkeeping, lead generation, and finance-related tasks. I make sure the daily operations are organized, accurate, and efficient so business owners can focus on growing their business.
What I can do to help your business:
Administrative support
Inbox & email management
Appointment scheduling
Data entry & data accuracy
Meeting coordination & follow-up
Travel & accommodation planning
Preapring business correspondence
Customer service (email, phone, live chat)
Light bookkeeping
Account reconciliation
After-sales support
Cash handling & cash reconciliation
Prepare financial report / financial reporting
Budgeting & expense tracking
Month-end closing and year-end closing
Customer data management
Invoicing & payment processing
Monthly sales reporting
High-volume transaction support
Support marketing and advettising efforts
Lead generation and lead qualification
Prospect research and prospect nurturing
Daily report preparation
CRM database management
Revenue verification and auditing
Social media management
Content planning & content creation
Content scheduling & posting
Community engagement & moderation
Keep records updated and organized in CRM systems
Manage calendars, meetings, and reminders
Create flyers, newsletters, and social media graphics in Canva
Manage customer relations (emails, messaging platforms)
Tools I'm proficient At:
SAP, QuickBooks, MYOB, Xero, Paypal, Notion, Trello, Asana, Microsoft Excel, Google Sheets, Microsoft 365, Google Workspace (Gmail, Docs, Forms, Drive), Microsoft Office (Word, PowerPoint, Outlook), OneDrive, ChatGPT, Grammarly, Gemini, Slack, Zoom, Microsoft Teams, WhatsApp, Telegram, Canva, CapCut, Meta Business Suite, LinkedIn, -----------
Why businesses work with me:
Highly organized and detail-oriented
Accurate and reliable with financial and operational tasks
Excellent written and verbal English communication skills
Able to take ownership without constant direction
Comfortable working autonomously and remotely
With good work ethics -- likes to get things done
Adaptive and responsive, able to solve problems autonomously
Works well with the team remotely
Very good knowledge of Google Docs, Google Sheets, Excel
Experience using CRM software and fast learner with new systems
With reliable high-speed internet, noise canceling ehadset & quiet work station
Comfortable working night shift hours (PST or EST)
Feel free to invite me for an interview.
You’re looking for a dependable Virtual Assistant who can keep your business operations running smoothly — that's me. I’d love to show how I can help. Let's chat soon.
Operation Management, Business, Customer Support Management, Notion, Admin Data Processing, Data Analytics, Bookkeeping, Light Bookkeeping, Project Management, Ecommerce, Customer Service, Quickbooks, Administrative Management, Organization, English Proficiency, Executive Assistance, Social Media Content Creation, Social Media Management, Office and Administration, Personal Assistant, Sales Support, Website Copywriting
Verified
