•Use strong TCP/IP networking skills to perform network analysis
and understand detected threats.
•Analyze and respond to security events from firewalls, IDS, IPS,
SIEM, Web Application Firewall (WAF) and other security data
sources within documented SLA.
•Respond within service level agreement (SLA) standards to
customer tickets and threats requiring i----------- notification.
•Tune devices for blocking and reporting based on customer
business need.
•Use effective written and verbal communication skills to interact
with customers and internal resources in a polite, positive, and
professional manner.
•Take responsibility for customer satisfaction and overall success
of managed services.
•Respond to needs and questions of customers concerning their
managed services, managed devices and detected threats.
•Adhere to policies, procedures, and security best practices.
•Resolve problems independentlv and understands the correct
escalation procedures.
