Dynamic and results-oriented professional with a proven track record in project management and analytics within the financial sector. Skilled in driving operational efficiency and improving customer satisfaction through innovative solutions and strategic collaborations. Adept at leveraging technology to optimize processes, enhance data accuracy, and streamline workflow.
During my tenure at CIMB Philippines, I spearheaded transformative initiatives, including partnering with
Wiz.Ai bot to significantly boost customer connectivity rates and negotiating cost-effective solutions, leading to substantial savings for the organization. My expertise in MIS and operations analysis resulted in the automation of critical processes, reducing errors by 10% and enhancing collection operations efficiency by 25%.
I am recognized for my ability to analyze complex data sets, identify inefficiencies, and implement actionable strategies to improve performance. My comprehensive understanding of market dynamics and competitor analysis enabled me to provide valuable insights into market positioning and enhance CIMB's competitive edge.
With a background in international business management and hands-on experience in organizing and executing international community service projects, I bring a unique blend of leadership, analytical, and interpersonal skills. Complemented with proficiency in tools such as Microsoft Office, Jira, and Zendesk, I can deliver impactful results and drive continuous growth in any challenging environment.
