Results-driven SaaS Support and Operations Professional with extensive experience in high-volume, SLA-driven remote environments across SaaS, insurance, EDI, and technical support industries. Proven track record of managing 60–80+ daily transactions while resolving complex workflow, integration, and customer support issues across phone, email, and chat. Experienced in technical troubleshooting, escalation management, workflow coordination, and cross-functional collaboration with Engineering, Operations, QA, and Customer Success teams using platforms such as Salesforce, Zendesk, ServiceNow, Oracle BusinessGrid, and Infusionsoft. Recognized for strong problem-solving, operational efficiency, adaptability, and delivering exceptional customer experiences in fast-paced environments.
