PROJECTS:
• Developed and implemented a calendar automation tool, streamlining the recruitment process and saving recruiters an average of 2 hours per week.
• Spearheaded development and implementation of a comprehensive onboarding system, resulting in a 20% reduction in employee attrition rates and enhanced new hire engagement.
• Reduced new employee training time by 66% (from 3 months to 1 month) by developing comprehensive Standard Operating Procedures (SOPs) and effective training methods for the billing process.
• Performed other projects as per leadership's assignment.
ACCOUNTING:
• Led the operations of dispute management, ensuring efficient and effective resolution of customer concerns. Researched best practices for the operations and developed a process.
• Played a pivotal role in recruiting and onboarding a new accounting assistant, ensuring a seamless handover of billing responsibilities and ongoing project support.
• Implemented and streamlined billing procedures, resulting in improved accuracy and timeliness. Successfully transitioned billing duties to an accounting assistant, ensuring continuity and quality.
• Managed all aspects of billing operations, including but not limited to generating invoices, communicating with clients, processing payments, and reconciling accounts.
• Single-handedly handled payroll operations for 15-25 employees, ensuring accurate and timely payments.
• Performed other administrative tasks such as audits, reporting, email management, etc.
Dispute Management Achievements:
• Co-developed a new dispute management process that resulted in a 162.5% increase in average won disputes, from 4 to 10.5.
• Delivered significant cost savings to the company, totaling $46,601.69 in 2022 and $30,372.73 year-to-date in 2023. A total of $76,974.42 in cost savings for both years of employment.
• Increased the win rate for disputes by 49% in 2022 compared to 2021 (2021 win rate: 20.83%, 2022 win rate: 30.99%).
