I am a Healthcare Customer Service Specialist with over a year of experience supporting healthcare providers, patients, and insurance processes. My expertise includes medical claims processing, benefits and eligibility verification, insurance issue resolution, medical billing support, and claims follow-up, while delivering excellent customer service through phone and email.
At Sagility Health, I was recognized as a Top Performer for five consecutive months, maintaining 98% quality assurance scores and an 88% resolution rate. I also served as a Subject Matter Expert (SME), assisting in training and supporting newly hired customer service associates.
Currently working as a Credit Resolution Representative, I handle claims auditing, reimbursement analysis, and credit balance investigations to ensure accurate billing and compliance with insurance and contractual guidelines.
I am detail-oriented, adaptable, and committed to delivering efficient and reliable support, helping organizations improve operational efficiency while providing excellent service to patients and healthcare providers.
