I am an Operations and Business Support Specialist with experience in administrative operations, workforce management, and performance analytics. I support businesses in improving efficiency, maintaining operational structure, and turning data into actionable insights.
With a strong foundation in Google Sheets and reporting systems, I specialize in tracking performance metrics, analyzing trends, and maintaining accurate operational data. I help ensure that teams and processes run smoothly by organizing information in a way that supports clear decision-making.
My background includes team leadership and performance management, where I handled coaching, root cause analysis, action planning, and operational oversight. I am experienced in working with KPIs such as productivity, attendance, quality, and staffing alignment.
I am highly reliable, detail-focused, and comfortable working in fast-paced environments with minimal supervision. I take ownership of tasks and prioritize accuracy, consistency, and timely execution.
Key capabilities include:
- Administrative and operational support
- Data analysis and reporting (Google Sheets)- Workforce management (scheduling, occupancy, staffing)
- Performance monitoring and KPI tracking
- Process documentation and improvement- Team coordination and communication support
I am looking to support clients who need a dependable operations partner to help maintain structure, improve visibility, and enhance overall business efficiency.
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