Reservationist, Property Manager & Guest Communications Specialist
Solution-oriented and problem solver with 10 years of experience building and maintaining good business relationships with customers in the hospitality sector.
Highly skilled in communication, event planning, and customer service.
Managed client's calendars, and scheduled appointments
Coordinated meetings efficiently to optimize time.
Handled various administrative tasks to support daily operations.
Ensured smooth workflow to enable client-focus on strategic priorities.
Accepting and declining reservation requests.
Solving guest’s complaints and issues
Creating house manuals, SOPs, and listing information sheet
Handling reservations, cancellations, and modifications.
Monitoring property cameras, providing door codes and additional requests
Proving a 5-star experience to all guests
Responsible for accepting and declining reservations
Handling guest inquiries and providing detailed reservation information over the phone and through email
Handling Aircovers, updating listing information, replying to reviews, and creating check-in and check-out instructions
Scheduling cleaners, assigning maintenance, and other requests
Invoicing, monitoring payments, creating SOPs, and booking reports
Creating house manuals and updating the listing information
Collect and analyze guest feedback to identify areas for improvement.
Airbnb, -----------, VRBO
Analytical troubleshooter
Customer Service Oriented
Guesty
HostAway
Slack
Breezeway
Front
Brivo
EZ Care
Asana
ClickUp
