Over my 12 years of experience in BPO, Business-to-Business (B2B), and Business-to-Customer (B2C) accounts, I have specialized in Customer Service and Sales Support. In these roles, I have effectively managed customer inquiries, created tickets, troubleshooting, and provided timely responses through emails and calls, ensuring customer satisfaction. In previous positions, I successfully resolved issues proactively by identifying potential challenges early and implementing solutions to prevent escalation. My ability to craft clear, concise, and professional responses has been instrumental in maintaining smooth customer interactions. I have worked with clients across the US, UK, and AU markets, including start-ups, covering a wide range of industries and products. This experience has honed my skills in managing multiple tasks efficiently, maintaining attention to detail, and consistently delivering high-quality support.
