- Provided technical support for Network Operations Center / Security Operations Center (NOC/SOC), including troubleshooting issues and resolving i----------- in a timely manner.
- Assisted with monitoring network traffic and system logs to identify potential security threats and vulnerabilities, and provided support for i----------- response activities.
- Coordinated with NOC/SOC analysts and engineers to ensure that all systems were functioning properly and any issues were identified and resolved in a timely manner.
- Collaborated with other IT teams and external vendors as needed to troubleshoot and resolve complex issues, and implemented corrective actions as needed.
- Maintained up-to-date knowledge of industry trends and best practices in network and security operations, and made recommendations for improvements to existing systems and processes.
- Participated in on-call rotations to provide support for NOC/SOC operations outside of regular business hours, including weekends and holidays.
- Provided regular reports on NOC/SOC performance to senior management, including identifying areas for improvement and implementing corrective actions as needed.
- Maintained documentation on NOC/SOC processes and procedures, and updated documentation as needed to ensure accuracy and completeness.
- Participated in training and professional development activities to enhance knowledge and skills related to network and security operations.
