I have spent the past 10+ years supporting U.S.-based businesses in customer service, sales, operations, and project coordination. Throughout my career, I have consistently earned greater responsibility, progressing from Customer Service Representative to Sales Representative, Team Leader, Lead Manager, Project Coordinator, and Operations Manager.
My experience includes leading teams, recruiting and onboarding employees, scheduling and dispatching staff, coordinating payroll preparation, managing customer escalations, improving workflows, overseeing day-to-day operations, and working closely with cross-functional teams to ensure projects and services are delivered efficiently. I have also managed sales pipelines, prepared customer estimates, built long-term client relationships, and identified opportunities to upsell products and services while maintaining a strong customer experience.
In addition to my corporate experience, I successfully built and operated my own transportation business, expanding from one financed vehicle to two before the pandemic significantly impacted the industry. That experience strengthened my leadership, decision-making, adaptability, and problem-solving skills while giving me firsthand experience running a business.
Most recently, I served as an Operations Manager for a U.S.-based cleaning company, overseeing operations, recruitment, onboarding, scheduling, dispatch, payroll preparation, contractor coordination, and customer service. I also worked as a Project Coordinator for Rocket Science Branding, managing promotional product projects from quotation through production and final delivery while collaborating with customers, suppliers, and internal teams.
I am comfortable working independently in remote environments and adapt quickly to new systems, software, and processes. Once I understand expectations, I take ownership of my work, require minimal supervision, and focus on delivering consistent results. My goal is simple: solve problems, support the team, and become someone my employer can depend on.
Thank you for taking the time to review my profile. I appreciate your consideration and look forward to the opportunity to discuss how I can contribute to your team.
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