A dedicated Customer Service professional with more than 7 years of experience in Telco customer service, including roles at AT&T and Optus, as well as experience in Automotive customer service with AMR Mazda. Skilled in chat and email support, providing solutions to customer issues, explaining bills, offering phone plans and upgrade plans, and maintaining detailed customer history. Seeking to leverage these skills in a dynamic customer service role.
Experience:
Customer Service Specialist at
AT&T, Optus
Provided chat and email support to customers, addressing inquiries and resolving issues in a timely manner.
Explained bills and assisted customers in understanding charges, ensuring customer satisfaction.
Offered phone plans and upgrade options based on customer needs, leading to increased sales.
Maintained thorough notes on customer interactions for improved customer history tracking.
Customer Service Representative at
AMR Mazda
Assisted customers with vehicle inquiries for sales and service booking, providing detailed information on various vehicle models.
Utilized email, SMS, and phone support to address customer inquiries and provide excellent service.
Collaborated with tea-----------mbers to ensure customer needs were met and exceeded.
Skills:
Excellent communication skills, both written and verbal, with a customer-centric approach.
Strong problem-solving abilities and attention to detail.
Proficiency in different CRM Software and other Customer Service tools such as Knowledge based tools and Company website.
Ability to work effectively in a fast-paced environment and collaborate with tea-----------mbers.
Verified
