With 11 years of experience in customer support, including my role at one of the largest telecommunications companies in the U.S., a top seller, experienced technical support, and top customer service specialist, Team Leader, I am dedicated to delivering exceptional service. My determination and focus on success aim to enhance your company’s competitive edge.
Throughout my career, I have honed essential customer support skills that align closely with my personality: patience, a positive attitude, effective time management, empathy, and attentiveness. I am eager to learn and fully understand your products to provide the best possible assistance to customers.
As a motivated sales assistant and leader, I prioritize top-notch customer service and bring organization, attention to detail, and a self-starting attitude to the role. I have a proven track record of increasing sales through thoughtful customer interactions.
I excel in effective communication across departments and thrive in both fast-paced and slower environments. My tech-savvy approach ensures I can provide superior administrative and clerical support while serving as a dedicated resource for office staff.
I always strive for excellence and am committed to ensuring complete client satisfaction in every task I undertake.
SKILLS & ABILITIES:
•Customer Support (Email, Chat and Voice)
•Virtual Assistant (Data Entry, Data Analysis, Reporting, Research)
TOOLS THAT I'M COMMONLY USING:
• Microsoft (Excel, Word, Power Point), Zoom
• Google (Calendar, Doc, Sheet, Slide)
• Slacks, Zendesk
• Lead Machine, Icare, Citrix, CST
• Zoom Workplace
• Confluence
• Anydesk
• Zendesk
• Asana
• SmartLife
• MySQL Workbench 8.0 CE, ZeroTier, Metabase
• CRM
• Postman
• Adyen, Liquidpay
