With 11 years of experience in the Business Process Outsourcing (BPO) as a Quality Auditing Associate and Data Transaction Processing Analyst. Specialized to perform Data Entry, Data Analysis, and Quality Audit based on the policy and procedures.
An experienced auditor who performs quality audits and document findings using the required audit process/procedure. Ensures quality standards are met by creating error trend analysis and proposing immediate action plans. Engages in process knowledge tests and process improvement. Facilitates calibration and rebuttal calls.
Experience includes working with diverse stakeholders, customer service, training, quality management, problem solving, decision making, innovation, and leadership. A certified Process Trainer responsible in conducting training and certification programs that enhance the skills and knowledge on the specific process. A certified Emerging Leader who is knowledgeable in operational excellence, capacity planning, process controls, project management, risk management, coaching, and Six Sigma.
Constantly developing new skills and abilities for my personal growth.
