I bring 5 years of experience in the BPO industry. 3 years of that experience is for Lazada at Sutherland Global as a Virtual Key account manager, 1 year of experience for college hunks hauling junk and moving as Customer service representative, 1 year for Lapwing UK as Customer support, and doing admin task, and 6 months as an appointment setter/cold caller in a real estate campaign, where I developed my communication and time-management skills. I specialize in streamlining daily operations through efficient inbox management, calendar scheduling, detailed online research, proven track record in managing high-volume calls, processing orders, and utilizing tools like Shopify, Netsuite, Twilio, Hunkware, Microsoft Excel, Google Workplace, Facebook, Instagram, TikTok, Zendesk, ringcentral and many more. I'm a fast learner. Self-driven and committed to providing prompt, accurate, and personalized support.
I'm equipped with a high-speed internet connection and a dedicated home office, I am committed to delivering 100% accuracy and meeting all deadlines. I am a lifelong learner who quickly masters new tools to ensure your business runs smoothly while you focus on growth.
