Works closely with a team to help clients with their inquiries related to the company's services.
Listening to clients’ concerns and handling complaints and refunds
Giving detailed explanations of services
Working with a sales team to create better methods to address client complaints
Reviewing client accounts and transactions while resolving issues
Communicating with clients solely through email
Receiving orders, calculating charges and processing payments
Monitoring client satisfaction levels
Referring clients to superiors when necessary
