SKILLS
• Medical Billing & QA Review
• Consent & Compliance Auditing
• Data Stewardship & Governance Practices
• CRM Data Validation (Veeva Systems)
• Data Cleaning, Reconciliation & Duplicate
Detection
• Healthcare Documentation Review
• SOP Compliance Monitoring & Reporting
• Process Improvement & Issue Resolution
• Data Accuracy & Quality Control
• Research & Advanced Search Techniques
• Google Sheets / Microsoft Excel (Data Handling &
Reporting)
• Cross-functional Collaboration (APAC Teams)
• High-volume Data Review & Task Management
WORK EXPERIENCE
• QA/Medical Biller
Reviewed and validated medical reports, billing records, and supporting documentation to ensure accuracy, completeness, and compliance with internal standards and healthcare requirements. Maintained and updated records across multiple systems to support data integrity and proper documentation control. Monitored adherence to client guidelines, regulatory standards, and internal SOPs. Identified, documented, and escalated billing, coding, and documentation discrepancies for resolution. Conducted billing audits and prepared weekly reports to support
operational oversight. Partnered with management to refine SOPs, address recurring issues, and improve billing accuracy and workflow consistency.
• Consent Auditor (Philippines & Australia/APAC)
Conducted structured audits of consent data for Healthcare Professionals and Healthcare Organizations across the Philippines and Australia, ensuring compliance with data governance and privacy regulations. Validated and reconciled CRM records to identify duplicates, inconsistencies, and missing consent information while maintaining high standards of data accuracy and integrity. Discovered recurring duplication patterns that were previously undetected, contributing to process improvements and updates to standard operating procedures. Collaborated with APAC teams to support audit workflows, maintain documentation standards, and uphold compliance protocols.
• Data Steward (India/APAC)
Managed data requests and ensured accuracy, consistency, and compliance with data governance policies and SOPs. Performed data validation, cleansing, and research to support high-quality dataset management within strict deadlines. Supported process improvements through SOP updates and issue resolution. Recognized as an APAC Release Rockstar for delivering reliable, high-quality data in a fast-paced environment. Mentored new tea-----------mbers and supported operational workflow efficiency across regional teams.
• Human Resource Assistant
Supported recruitment operations by collaborating with hiring managers to define role requirements and develop accurate job descriptions. Utilized advanced Boolean search techniques, including LinkedIn and Google X-Ray sourcing, to identify and engage passive international candidates for technical roles. Built and maintained candidate pipelines using Google Sheets while ensuring organized and updated documentation of recruitment activities.
• Project-Based Researcher (Contractual)
Conducted research and analysis on company mergers, acquisitions, and global brand portfolios to maintain accurate and complete data records. Performed data quality checks, audits, and keyword tagging to improve data usability and consistency. Supported data processing and validation tasks using Google Sheets and documentation tools to ensure high-quality output and reduce errors. Previously engaged in the same project from March 2023 to April 2023.
• Intern Assistant
Provided administrative and operational support to the Mental Health Unit by preparing digital materials such as Google Forms and presentations for seminars. Assisted in monitoring and analyzing responses while supporting daily office tasks. Coordinated with unit leadership to ensure smooth workflow operations and timely completion of assigned responsibilities.
• Virtual Student and Teacher Facilitator
Supported virtual classroom operations by monitoring student engagement, progress, and performance. Assisted instructors with grading, assessments, and administrative tasks while maintaining organized digital records using Google Drive. Helped improve student engagement through digital tools and provided academic and well-being support through direct communication and one-on-one assistance.
