Hi, my name is ----------- -----------, and I have extensive experience in the BPO industry, specifically in handling international healthcare accounts. I am skilled in various tasks such as payment processing, inbound and outbound calling, medication inquiries, claims checking, prior authorizations, referrals, insurance verification, eligibility and benefits coordination, email management, and data entry. I have also been upskilled as an account supervisor, assisting patients with complaints and unresolved issues. I have received multiple certificates for my adherence to HIPAA guidelines, consistent quality assurance scores of 100%, meeting KPI targets, and being a top agent. I am hardworking, experienced, and ready to provide excellent virtual assistant services.
